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HOW TO ORDER


CONTACT US




NON-CONTINENTAL US ORDERS CLICK HERE



ORDERING

  • Minimum Order for Train merchandise is $25.00

  • Personal checks and money orders are accepted and will have to clear before order is shipped usually two weeks.

  • Texas residents must add 8.25% sales tax.

  • All Train merchandise is new unless otherwise noted and comes with the full manufacturers warranty. Defective merchandise must be returned to manufacturer no exceptions.

  • ALL LOCOMOTIVE SALES ARE FINAL
    DEFECTIVE PRODUCT MUST BE RETURNED TO THE MANUFACTURER

  • Items we consider for returns must be returned within 30-days of order receipt. You must contact us first.
    Any product returned without authorization from us will be refused. Returned items may incur a restocking fee up to 15%.
    Returned items must be in new and resalable condition with all original boxes and packing.
    Shipping, handling, and insurance charges are non-refundable. Shipping cost and restocking fees will be deducted from customers refund.


Orders that must be canceled after they have been submitted and charged may be assessed a 3 to 4% transaction fee.
Credit card companies and PayPal charge retailers per transaction, even if the order is canceled.

HOW TO RESERVE AN ORDER

  • To reserve an order we require a 20% down payment. A lot of items arrive over a period of time like ordering Walthers name trains. We will ship each item as it arrives after receiving payment in full for that item. The down payment will be applied to the last item shipped completing the order. Most reserved orders will save you up to 25% off msrp. Let us know what you want and we will be glad to give you a quote you cannot beat! Refunds on pre-orders will only be given when merchandise is sold. We have to do this to keep the deep discounts we offer. No exceptions.

Estimated Shipping and Handling:

THIS IS AN ESTIMATE DONE BY AMOUNT
IF ACTUAL COST IS WELL BELOW THE
AMOUNT A CREDIT WILL BE ISSUED.
IF IT IS MORE YOU WILL RECEIVE AN INVOICE
FOR THE AMOUNT OVER ACTUAL COST


NEW SHIPPING CHARGES FROM USPS
PRACTICALLY DOUBLE FOR TRACK OR
ANY PACKAGE OVER 24" IN LENGTH
WE WILL SHIP UPS - IF YOU WANT USPS
EMAIL ME WITH ADDRESS FOR QUOTE



The following shipping rates are listed below

Total Order Shipping Charge
Under $59.99 $15.95
$60.00 – $129.95 $19.95
$129.96 - $209.95 $24.95
$209.96 - $299.95 $30.95
$299.96 and up $38.95
  • Oversized And/Or Heavy Packages - Extra Shipping Charges/ Shipping Method Changes

    Oversized and/or heavy packages that have dimensional weight charges will incur additional shipping charges as imposed by all shipping carriers (FedEx, UPS, USPS, DHL). Customers will be charged the actual cost of shipping (Plus a $2.00 handling fee).Items may include, but not limited to: Transformers, Track, Train Sets, Expansion Packs, and more. Call for details. Please Note these types of orders will incur additional freight charges and will be added by Harris Hobbies at the time of order processing and will not be reflected on the final order checkout page.
  • ATTENTION CANADIAN CUSTOMERS!
    WE USE U.S. MAIL FOR SHIPPING. WE ADD A $7.95 FEE TO THE SHIPPING COST WHICH COVERS YOUR IMPORT DUTY AND TAXES. THIS ALLOWS THE PACKAGE TO COME RIGHT TO YOU WITH NO HASSLES
  • Please note that our shipping costs include shipping and handling (shipping materials) costs. All items are packaged well in a box or bubble envelope for shipping. If express mail is wanted/needed please contact so a price can be obtained.

  • WE NO LONGER SHIP TO EUROPE. WE REFUSE TO GET A VAT NUMBER AND REPORT TAXES QUARTELY. I APOLOGIZE TO OUR EUROPEAN CUSTOMERS
  • ALL OTHER INTERNATIONAL BUYERS; All orders are subject to a 2% exchange rate fee. Please contact us as per shipping costs. All costs are received from USPS to give an actual cost plus shipping and handling. Please note that International deliveries can take up to 4 weeks depending on where you are. We guarantee delivery up to the point when item leaves US. Some countries we can add insurance but requires Priority Mail.
    Custom identification number will be sent for you to track when it gets to your country.
    Any shipping promotions are for the Continental US only. Contact us for a discount during promotions.
    BUYERS IN MEXICO: As per previous paragraph, custom identification number will be sent for you to track. We have seen a chain of transactions to Mexico disappear once in your country. We will guarantee the package up to the point of leaving US, once in Mexico we DO NOT guarantee delivery and will not take responsibility for delivery. Please purchase according to this paragraph, as we can not refund money for items when they do not arrive to you International Buyers

    - Please Note: Import Duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. I do not mark merchandise values below or mark items as "gifts" - US and International government regulations prohibit such behavior.

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This document maintained by web@harrishobbies.com.
Material Copyright © 2011 Harris Hobbies